Return Policy

This policy applies to cancellations and changes for our packing, unpacking and relocation assistance services in Great Britain (England, Scotland and Wales). We are based at 99 Leather Ln, London EC1N 7TS, Great Britain.

We provide moving assistance including packing and unpacking for customers relocating within the United Kingdom. Whether you have booked packing only, unpacking only or both in England, Scotland or Wales, the cancellation and rescheduling terms below apply.

Cancellations

If you need to cancel your packing or unpacking booking, please contact us as soon as possible. Cancellation terms will be set out in your booking confirmation. Generally, cancellations made with sufficient notice may be eligible for a full or partial refund or reschedule; late cancellations may incur a fee as stated in your confirmation.

Rescheduling

You may request to reschedule your move date subject to our availability across the UK. We will do our best to find an alternative date. Rescheduling may be subject to the same notice periods as cancellations.

Service Scope

Our moving assistance services are labour-based (packing, unpacking, organisation). We do not sell physical goods that would be returned in the traditional sense. Any dispute about the quality or completeness of our work should be raised with us promptly so we can try to resolve it.

Contact

For cancellations, rescheduling or any questions about this policy, use the details on our contact page (99 Leather Ln, London EC1N 7TS, Great Britain).

Geography

This return policy applies to all packing and unpacking service bookings we accept in Great Britain. Our moving assistance is offered across England, Scotland and Wales. For location-specific questions or to book packing or unpacking in the UK, visit our contact page or reach us at our London address above.

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